Winter is the real stress test for any home emergency claims handling provider. Volumes increase sharply and pressure builds across people, systems and supply chains. For our clients, these moments matter most. Customer experience and brand trust are shaped here, not in the quiet months. At preferred, we place strong emphasis on clear communication during peak demand. Transparent reporting on … [ MORE ]
As the year draws to a close, it’s a good time to pause and reflect. As the year draws to a close, it’s a good time to pause and reflect. 2025 has been a busy and rewarding year for us at Preferred, from building new strategic partnerships to rolling out significant enhancements across our tech, we’re heading confidently into 2026 … [ MORE ]
The office has come alive today with stripes and shirts, with many of the team participating in this year’s ‘Wear Your Colours’ day before the all-important Sunderland vs Newcastle United derby match on Sunday. Thank you to everyone who has taken part, your support is helping to raise much-needed funds for local charity Hebburn Helps: Community Food Bank and Crisis … [ MORE ]
After more than eight amazing years with us, we say a heartfelt farewell to Hannah Davidson, one of our long-standing and most treasured team members. Hannah has played a huge role here at preferred, and she’s leaving a real mark on everyone she’s worked with. Her energy, humour and expertise have made her not only a fantastic team leader but … [ MORE ]
As the colder months approach, we’re already thinking ahead to our busiest and most demanding time of year. Our teams across the business are now working hard to streamline service delivery so we’re fully prepared for the upcoming winter surge period. With more than 650 engineers working across the UK, our focus is on making sure we’re ready to support … [ MORE ]
Preferred Management Solutions (PMS) Ltd (FRN 999335) is an appointed representative of Koze Group Ltd, a credit broker not a lender. Koze Group Ltd are authorised and regulated by the Financial Conduct Authority (FRN 811281) registered in England (08357963). We offer finance products from a panel of lenders. Credit subject to age & status. Should you wish to make a complaint of a financial nature, please click the following link: https://www.hiber.com/complaints.