When we talk about automation, the conversation often jumps straight to speed, efficiency and scale. All important things, however, the real challenge is more human: how do we preserve the warmth and empathy that policyholders engage with while building systems that don’t always need a person in the loop? It’s something we think about constantly at preferred. Policyholders consistently tell … [ MORE ]
As we head towards Q2, let’s reflect on a winter that’s been anything but quiet. The past few months have marked some major advances in our technology roadmap. From foundational updates to forward-thinking innovations, winter 2024-25 has been one of our most fruitful seasons yet. …and we’re not slowing down. Our ‘commitment to digital’ will continue to be a driving … [ MORE ]
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