Are you ready for an exciting new role?
Do you want to work for an industry leading, caring and trusted local employer, who is committed to investing in their team? In an environment where customers and staff are not just a number? Where relationships, great customer service and reward truly mean something? Within an innovative and forward thinking team, where you can work alongside everyone’s favourite colleagues – our office dogs? If so, keep reading…
“We believe in our employees; they truly define our journey. Each member of our team contributes significantly to the structure of our success. Investing time in our people is not just a choice, its a necessity, shaping an empowered workforce.”
Karen Diamond, Head of People
Current positions available
Join our dynamic team in home emergency claims management
Why you’ll love working with us
- Weekly pay: Enjoy the security of steady pay no juggling until month end.
- Monthly bonus scheme: Your hard work pays off with additional rewards.
- Company pension: Secure your future with our pension plan.
- Free travel: Save on travel costs with free transportation for early or late shifts.
- Extra leave: Earn additional annual leave the longer you stay with us.
- On-site parking: Hassle-free parking available.
- Summer hours: Work fewer hours in the summer, but earn the same pay!
- Winter overtime: Take advantage of overtime opportunities from October to March.
- Career growth: Plenty of opportunities for progression and pay increases.
About us
We specialise in managing home emergency claims, addressing everyday breakdowns like broken boilers, burst pipes and electrical failures.
Your role
- Engage with customers: Take inbound and make outbound calls to assist with home emergency claims. No cold calling!
- Coordinate repairs: Arrange prompt Engineer visits using our in-house claims management system.
- Maintain efficiency: Make sure all call-outs, repairs and follow-ups are handled quickly and effectively.
What we’re looking for
- Positive attitude: Enthusiasm and a ‘can-do’ approach.
- Customer service skills: Deliver exceptional service to every customer.
- Tech savvy: Basic computer literacy is a must.
- Dedication: Always give 100% effort in everything you do.
- Flexibility: Willingness to work various shifts, including weekends and evenings.
Work scheulde
Winter schedule
- 4 days per week: Each shift is 10 hours long.
- Total: 40 hours per week.
Summer schedule (26 weeks)
- 13 weeks of: Four 8-hour shifts (32 hours total).
- 13 weeks of: Three 10-hour shifts and one 8-hour shift (38 hours total).
Average weekly hours
- Summer: 35 hours per week (32 and 38 hours).
- Winter: 40 hours per week.
Our commitment to you
- Competitive pay: Start at £11.44 per hour, increasing to £12.61 per hour after training.
- Scheme: Earn up to £30,000 annually with our bonus opportunities.
- Training: Comprehensive 12-16 week training program to set you up for success.
- Inclusive environment: We celebrate diversity and are committed to creating an inclusive workplace for all.
Ready to join us?
Apply now to be part of a supportive, dynamic team where your contributions are valued, and your growth is nurtured. Work with us in person at our vibrant office location.
Our guiding principle: Diversity
We champion inclusivity, with discrimination completely absent from our ethos. We embrace all seekers of purpose, regardless of origin, colour, creed, gender, or expression.
Summary
- Full-time, permanent position.
- Salary: £11.44 to £12.61 per hour plus benefits.
- Work location: Office-based.
- Expected hours: 37.5 per week.
Join us and make a difference every day!
Ready to apply?
Apply now to be part of a supportive, dynamic team where your contributions are valued and your growth is nurtured.
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