Careers

Are you ready for an exciting new role?

Do you want to work for an industry leading, caring and trusted local employer, who is committed to investing in their team? In an environment where customers and staff are not just a number? Where relationships, great customer service and reward truly mean something? Within an innovative and forward thinking team, where you can work alongside everyone’s favourite colleagues – our office dogs? If so, keep reading…

“We believe in our employees; they truly define our journey. Each member of our team contributes significantly to the structure of our success. Investing time in our people is not just a choice, its a necessity, shaping an empowered workforce.”

Karen Diamond, Head of People

Current positions available

Overview

  • Job title: Supplier Performance Manager – Insurance sector – Contractors
  • Location: Office based – Hebburn, Tyne and Wear
  • Department: Supplier Performance Team
  • Reporting to: National Network Manager
  • Salary: Dependent on experience and qualifications – Up to £40k per annum
  • Contract type: Full-time, permanent

Summary

We are seeking an experienced, dynamic Supplier Performance Manager to join our team at Preferred Management. The successful candidate will be responsible for managing, developing and optimising relationships with third-party suppliers, ensuring they meet performance, compliance and service-level expectations.

This role involves driving supplier excellence, negotiating contracts and implementing strategies to enhance service delivery and customer satisfaction.

Key responsibilities

Supplier relationship management
  • Develop and maintain strong relationships with external suppliers, contractors and service providers.
  • Act as the main point of contact for suppliers, resolving issues and driving continuous improvement.
  • Conduct regular supplier performance reviews, ensuring alignment with contractual obligations and service level
    agreements (SLAs).
  • Collaborate with internal teams (operations, finance and other members of SPT) to provide a well-rounded service provision.
Performance monitoring and quality assurance
  • Monitor supplier KPIs (e.g. response times, first-time fix rates, customer satisfaction scores, along with other relevant measures) and ensure compliance with agreed targets.
  • Implement corrective action plans were supplier performance falls below standards.
  • Ensure all suppliers adhere to industry regulations, health and safety standards and company policies.
Contract and commercial management
  • Negotiate and manage contracts, ensuring terms are commercially viable and risk exposure is minimised.
  • Identify opportunities for cost savings, improved service efficiency and value-added partnerships.
  • Manage contract renewals, terminations and service escalations in collaboration with legal and procurement
    teams.
Recruitment of new suppliers
  • Identify, evaluate and onboard new suppliers to expand the network and enhance service coverage.
  • Conduct due diligence, including financial stability checks, compliance reviews and capability assessments.
  • Negotiate terms and contracts with new suppliers, ensuring they meet quality, cost and performance standards.
  • Maintain a pipeline of potential suppliers to ensure flexibility and scalability of the supply chain.
  • Collaborate with procurement and legal teams to ensure smooth and compliant onboarding processes.
Process improvement and strategy
  • Identify and implement process improvements to streamline supplier operations and enhance customer outcomes.
  • Analyse data and trends to inform supplier strategy and decision-making.
  • Contribute to the development of supplier management policies and procedures.

Essential skills and experience

  • Proven experience in supplier management, procurement, or contract management, ideally within the home emergency insurance or related sector (e.g. facilities management, property services).
  • Strong negotiation and commercial skills, with the ability to influence stakeholders at all levels.
  • Experience in managing SLAs, KPIs and driving supplier performance.
  • Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Familiarity with regulatory and compliance requirements in the home emergency insurance sector.
  • Strong communication and interpersonal skills.
  • Proficiency in MS Office and supplier management tools.

Preferred qualifications

  • Experience in reactive maintenance or emergency insurance services.
  • CIPS (Chartered Institute of Procurement & Supply) qualification or equivalent.
  • Knowledge of industry-specific regulations and standards.

Personal attributes

  • Proactive, results-driven and able to work independently.
  • Exceptional attention to detail and organisational skills.
  • Ability to manage multiple suppliers and projects simultaneously.
  • Customer-focused mindset with a passion for service excellence.

Working hours

  • Core hours: Monday to Friday, 9am to 5pm, with flexibility based on business needs.
  • One weekend in four (with days off during week to accommodate).
  • Out-of-hours support: Continual out-of-hours support will be necessary to address supplier or service-related
    issues.
  • Travel may be required as necessary occasionally to enhance business / supplier performance.

Benefits

  • Competitive salary, dependent on experience.
  • Flexible working arrangements.
  • Opportunities for professional development and career progression.

Our guiding principle: Diversity

We champion inclusivity, with discrimination completely absent from our ethos. We embrace all seekers of purpose, regardless of origin, colour, creed, gender, or expression.

Ready to join us?

If you’re ready to make an impact in supplier performance management within a dynamic company, we invite you to apply today and join our team at Preferred Management! Apply now using the short form below.

Join our dynamic team in home emergency claims management

Why you’ll love working with us

  • Weekly pay: Enjoy the security of steady pay no juggling until month end.
  • Monthly bonus scheme: Your hard work pays off with additional rewards.
  • Company pension: Secure your future with our pension plan.
  • Free travel: Save on travel costs with free transportation for early or late shifts.
  • Extra leave: Earn additional annual leave the longer you stay with us.
  • On-site parking: Hassle-free parking available.
  • Summer hours: Work fewer hours in the summer, but earn the same pay!
  • Winter overtime: Take advantage of overtime opportunities from October to March.
  • Career growth: Plenty of opportunities for progression and pay increases.

About us

We specialise in managing home emergency claims, addressing everyday breakdowns like broken boilers, burst pipes and electrical failures.

Your role

  • Engage with customers: Take inbound and make outbound calls to assist with home emergency claims. No cold calling!
  • Coordinate repairs: Arrange prompt Engineer visits using our in-house claims management system.
  • Maintain efficiency: Make sure all call-outs, repairs and follow-ups are handled quickly and effectively.

What we’re looking for

  • Positive attitude: Enthusiasm and a ‘can-do’ approach.
  • Customer service skills: Deliver exceptional service to every customer.
  • Tech savvy: Basic computer literacy is a must.
  • Dedication: Always give 100% effort in everything you do.
  • Flexibility: Willingness to work various shifts, including weekends and evenings.

Work scheulde

Winter schedule
  • 4 days per week: Each shift is 10 hours long.
  • Total: 40 hours per week.
Summer schedule (26 weeks)
  • 13 weeks of: Four 8-hour shifts (32 hours total).
  • 13 weeks of: Three 10-hour shifts and one 8-hour shift (38 hours total).
Average weekly hours
  • Summer: 35 hours per week (32 and 38 hours).
  • Winter: 40 hours per week.

Our commitment to you

  • Competitive pay: Start at £11.44 per hour, increasing to £12.61 per hour after training.
  •  Scheme: Earn up to £30,000 annually with our bonus opportunities.
  • Training: Comprehensive 12-16 week training program to set you up for success.
  • Inclusive environment: We celebrate diversity and are committed to creating an inclusive workplace for all.

Ready to join us?

Apply now to be part of a supportive, dynamic team where your contributions are valued, and your growth is nurtured. Work with us in person at our vibrant office location.

Our guiding principle: Diversity

We champion inclusivity, with discrimination completely absent from our ethos. We embrace all seekers of purpose, regardless of origin, colour, creed, gender, or expression.

Summary

  • Full-time, permanent position.
  • Salary: £11.44 to £12.61 per hour plus benefits.
  • Work location: Office-based.
  • Expected hours: 37.5 per week.

Ready to apply?

Apply now to be part of a supportive, dynamic team where your contributions are valued and your growth is nurtured.

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