Careers

Overview

• Job title: Supplier Performance Manager – Insurance sector – Contractors
• Location: Office based – Hebburn, Tyne and Wear
• Department: Supplier Performance Team
• Reporting to: National Network Manager
• Salary: Dependent on experience and qualifications – Up to £40k per annum
• Contract type: Full-time, permanent

Summary

We are seeking an experienced, dynamic Supplier Performance Manager to join our team at Preferred Management. The successful candidate will be responsible for managing, developing and optimising relationships with third-party suppliers, ensuring they meet performance, compliance and service-level expectations.

This role involves driving supplier excellence, negotiating contracts and implementing strategies to enhance service delivery and customer satisfaction.

Key responsibilities

Supplier relationship management

• Develop and maintain strong relationships with external suppliers, contractors and service providers.
• Act as the main point of contact for suppliers, resolving issues and driving continuous improvement.
• Conduct regular supplier performance reviews, ensuring alignment with contractual obligations and service level
  agreements (SLAs).
• Collaborate with internal teams (operations, finance and other members of SPT) to provide a well-rounded service provision.

Performance monitoring and quality assurance

• Monitor supplier KPIs (e.g. response times, first-time fix rates, customer satisfaction scores, along with other relevant measures) and ensure compliance with agreed targets.
• Implement corrective action plans were supplier performance falls below standards.
• Ensure all suppliers adhere to industry regulations, health and safety standards and company policies.

Contract and commercial management

• Negotiate and manage contracts, ensuring terms are commercially viable and risk exposure is minimised.
• Identify opportunities for cost savings, improved service efficiency and value-added partnerships.
• Manage contract renewals, terminations and service escalations in collaboration with legal and procurement
  teams.

Recruitment of new suppliers

• Identify, evaluate and onboard new suppliers to expand the network and enhance service coverage.
• Conduct due diligence, including financial stability checks, compliance reviews and capability assessments.
• Negotiate terms and contracts with new suppliers, ensuring they meet quality, cost and performance standards.
• Maintain a pipeline of potential suppliers to ensure flexibility and scalability of the supply chain.
• Collaborate with procurement and legal teams to ensure smooth and compliant onboarding processes.

Process improvement and strategy

• Identify and implement process improvements to streamline supplier operations and enhance customer outcomes.
• Analyse data and trends to inform supplier strategy and decision-making.
• Contribute to the development of supplier management policies and procedures.

Essential skills and experience

• Proven experience in supplier management, procurement, or contract management, ideally within the home emergency insurance or related sector (e.g. facilities management, property services).
• Strong negotiation and commercial skills, with the ability to influence stakeholders at all levels.
• Experience in managing SLAs, KPIs and driving supplier performance.
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Familiarity with regulatory and compliance requirements in the home emergency insurance sector.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and supplier management tools.

Preferred qualifications

• Experience in reactive maintenance or emergency insurance services.
• CIPS (Chartered Institute of Procurement & Supply) qualification or equivalent.
• Knowledge of industry-specific regulations and standards.

Personal attributes

• Proactive, results-driven and able to work independently.
• Exceptional attention to detail and organisational skills.
• Ability to manage multiple suppliers and projects simultaneously.
• Customer-focused mindset with a passion for service excellence.

Working hours

• Core hours: Monday to Friday, 9am to 5pm, with flexibility based on business needs.
• One weekend in four (with days off during week to accommodate).
• Out-of-hours support: Continual out-of-hours support will be necessary to address supplier or service-related
  issues.
• Travel may be required as necessary occasionally to enhance business / supplier performance.

Benefits

• Competitive salary, dependent on experience.
• Flexible working arrangements.
• Opportunities for professional development and career progression.

Our guiding principle: Diversity

We champion inclusivity, with discrimination completely absent from our ethos. We embrace all seekers of purpose, regardless of origin, colour, creed, gender, or expression.

Ready to join us?

If you’re ready to make an impact in supplier performance management within a dynamic company, we invite you to apply today and join our team at Preferred Management! Apply now using the short form below.