We support customers in their moment of need, on behalf of clients who trust us to represent their brands. Three principles shape how we approach that responsibility: Trust, Care and Respect. These principles shape how property claims are managed, communicated and delivered from first notification through to repair and reinstatement. Trust Earned through consistency When a client partners with us, … [ MORE ]
Planning our awards entries and industry events for the year ahead isn’t just a marketing exercise. It’s an opportunity to step back and recognise our overall performance. Not just individual milestones or strong team contribution, but the wider authority and trust we continue to build as a business. Delivering measurable impact As a national partner to UK insurers, loss adjusters … [ MORE ]
Across the UK this week, hundreds of flood alerts remain in place, with further rain falling on already saturated ground. Flooded roads, damaged property and homeowners facing disruption that goes far beyond a repair visit. Many of the properties affected have flooded before and some will flood again. A repair from the customer’s perspective is reinstatement within the claim journey, … [ MORE ]
Winter is the real stress test for any home emergency claims handling provider. Volumes increase sharply and pressure builds across people, systems and supply chains. For our clients, these moments matter most. Customer experience and brand trust are shaped here, not in the quiet months. At preferred, we place strong emphasis on clear communication during peak demand. Transparent reporting on … [ MORE ]
As the year draws to a close, it’s a good time to pause and reflect. As the year draws to a close, it’s a good time to pause and reflect. 2025 has been a busy and rewarding year for us at Preferred, from building new strategic partnerships to rolling out significant enhancements across our tech, we’re heading confidently into 2026 … [ MORE ]
Preferred Management Solutions (PMS) Ltd (FRN 999335) is an appointed representative of Koze Group Ltd, a credit broker not a lender. Koze Group Ltd are authorised and regulated by the Financial Conduct Authority (FRN 811281) registered in England (08357963). We offer finance products from a panel of lenders. Credit subject to age & status. Should you wish to make a complaint of a financial nature, please click the following link: https://www.hiber.com/complaints.