When a customer has an emergency, we know that speed and customer empathy must be rapidly deployed
We provide the full range of emergency services to customers 24/7 365 days a year. Our customer management centre 100% desk based in Newcastle provides expert advice to reassure customers and instantly dispatches the right trade across the UK to complete emergency and mitigation repairs.
Rapid response is essential
Our 24/7/365 national emergency repair service delivers a fast, high quality repair service using a combination of Engineers and Partners. We focus on making safe, securing any damage and mitigating insured loss.
Wherever possible, our team will try to repair the problem there and then.
Digitally-led innovation
