Net Zero Week runs from 4th to 10th July 2026, the UK’s official national awareness week for decarbonisation. UK domestic transport is the country’s largest source of emissions, responsible for 31% of the national total. Within road transport, vans account for around 18% of emissions, behind only cars and HGVs. Every property visit contributes to that 18%. Most of the … [ MORE ]
Today, Lee Sadowski features in Insurance Post, marking two years as our Chief Strategy Officer. From planning to progress With Lee’s arrival came a new strategic plan. Since then, we’ve launched three new services: PRS (our national property repair and reinstatement service), a market-leading Trace and Access service and a national boiler installation service. We’ve improved our structure and governance … [ MORE ]
Escape of water accounts for 24% of home insurance claims in the UK. It’s the single most common source of loss across household policies, and yet the industry’s approach to handling it has barely evolved. That’s not a technology problem. It’s a structural one. When water appears through a ceiling or starts lifting a floor, the visible damage is only … [ MORE ]
When a contractor arrives at a customer’s door following a home emergency or property repair claim, they represent more than their trade. They represent our clients. They represent us. Built on the right foundations Managing and restoring properties across the UK requires a contractor network built to a professional standard as well as a technical one. Before a contractor joins … [ MORE ]
Managing demand across multiple clients requires a clear understanding of both supplier capacity and internal resource. As claim volumes rise and fall, we manage activity across multiple trades and regions, often through periods of peak demand. Knowing where capacity sits across our network, and how that translates into resource requirements, allows us to respond quickly and maintain consistent service levels. … [ MORE ]
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