Insights

Meet Paul White, our new PRS Operations Manager

Welcome Paul White, PRS Operations Manager

Preferred Repair Solutions (PRS) has a new Operations Manager. Meet Paul White, our new PRS Operations Manager, pictured here on the right alongside Mark Woolerton, our National Network Manager. Paul has joined the PRS team this week. He’s responsible for capacity and performance across the PRS network, and will take on safety, quality and cost control on individual projects too. … [ MORE ]

Net Zero Week: why first-fix rate matters

Net Zero Week 2026

Net Zero Week runs from 4th to 10th July 2026, the UK’s official national awareness week for decarbonisation. UK domestic transport is the country’s largest source of emissions, responsible for 31% of the national total. Within road transport, vans account for around 18% of emissions, behind only cars and HGVs. Every property visit contributes to that 18%. Most of the … [ MORE ]

Categories ESG

Lee Sadowski: two years in. The next phase begins…

Lee Sadowski, Chief Strategy Officer: 2 Years In

Today, Lee Sadowski features in Insurance Post, marking two years as our Chief Strategy Officer. From planning to progress With Lee’s arrival came a new strategic plan. Since then, we’ve launched three new services: PRS (our national property repair and reinstatement service), a market-leading Trace and Access service and a national boiler installation service. We’ve improved our structure and governance … [ MORE ]

The real cost of Trace and Access isn’t the leak, it’s the handover

Trace and Access

Escape of water accounts for 24% of home insurance claims in the UK. It’s the single most common source of loss across household policies, and yet the industry’s approach to handling it has barely evolved. That’s not a technology problem. It’s a structural one. When water appears through a ceiling or starts lifting a floor, the visible damage is only … [ MORE ]

Maintaining standards across our contractor network

Contractor Network Standards

When a contractor arrives at a customer’s door following a home emergency or property repair claim, they represent more than their trade. They represent our clients. They represent us. Built on the right foundations Managing and restoring properties across the UK requires a contractor network built to a professional standard as well as a technical one. Before a contractor joins … [ MORE ]