Insights

Standing behind our performance

Standing Behind Our Performance

Planning our awards entries and industry events for the year ahead isn’t just a marketing exercise. It’s an opportunity to step back and recognise our overall performance. Not just individual milestones or strong team contribution, but the wider authority and trust we continue to build as a business. Delivering measurable impact As a national partner to UK insurers, loss adjusters … [ MORE ]

Flood recovery: the shift from repair to resilience

Flood Recovery: From Repair to Reslience

Across the UK this week, hundreds of flood alerts remain in place, with further rain falling on already saturated ground. Flooded roads, damaged property and homeowners facing disruption that goes far beyond a repair visit. Many of the properties affected have flooded before and some will flood again. A repair from the customer’s perspective is reinstatement within the claim journey, … [ MORE ]

Celebrating success while managing surge

Celebrating Success While Managing Surge

Winter is the real stress test for any home emergency claims handling provider. Volumes increase sharply and pressure builds across people, systems and supply chains. For our clients, these moments matter most. Customer experience and brand trust are shaped here, not in the quiet months. At preferred, we place strong emphasis on clear communication during peak demand. Transparent reporting on … [ MORE ]

Best wishes for Christmas and the new year!

Merry Christmas 2025-26

As the year draws to a close, it’s a good time to pause and reflect. As the year draws to a close, it’s a good time to pause and reflect. 2025 has been a busy and rewarding year for us at Preferred, from building new strategic partnerships to rolling out significant enhancements across our tech, we’re heading confidently into 2026 … [ MORE ]

It’s ‘Wear Your Colours’ day, in support of Hebburn Helps

Derby Day 2025 in Support of Hebburn Helps

The office has come alive today with stripes and shirts, with many of the team participating in this year’s ‘Wear Your Colours’ day before the all-important Sunderland vs Newcastle United derby match on Sunday. Thank you to everyone who has taken part, your support is helping to raise much-needed funds for local charity Hebburn Helps: Community Food Bank and Crisis … [ MORE ]